For all European countries and America we ship through our distributor located in Italy, while for Asia, Oceania and African countries we use our logistic center located in China.
For European countries there is no custom-clearance procedure; for all the other shipments we accompany the package with all the necessary papers to ensure the fastest process possible.
Within the European Union the shipping time is between 1-5 days, while for Extra-UE shipment the delivery time varies between 5 and 12 days. Orders are shipped on Wednesday and Friday: for special requests, please add a note to your order, we will endeavor to fulfill them.
In Europe and US we ship through TNT Express courier or UPS; For shipments in Italy, you can select a TNT point where to collect your package, while for shipments in the US you can choose a UPS point. In Asia we use EMS.
Eastern Leaves’s Guarantee
We guarantee the product will arrive securely as well as beautifully packed. While very rare, breakage in shipping can happen. In the unlikely event of breakage please contact us and we will replace the defected item with no additional charge. Please email firstname.lastname@example.org to arrange for a replacement or return.