Shipping and policies

Shipping

For all European countries and America we ship through our distributor located in Italy, Europe, while for Asia, Oceania and African countries we use our logistic center located in China (link).

For European countries there is no custom-clearance procedure; for all the other shipments we accompany the package with all the necessary papers to ensure the fastest process possible.

Europe

Country	Standard Shipping	Free Shipping Above
Italy	6,9€	69€
France, Germany, Monaco, Czechia, Hungary, Slovakia, Greece, Austria, Ireland, Slovenia, Sweden, Belgium, Luxembourg, Netherlands, Portugal, Spain, Poland	12,9€	79€
Denmark, Finland, Croatia, United Kingdom, Bulgaria, Estonia, Latvia, Lithuania, Romania	17,9€	119€
Liechtenstein, Switzerland, Andorra, Norway, Malta, Turkey	25,9€	129€
Russia, Albania, Bosnia & Herzegovina, Gibraltar, Iceland, Kosovo, North Macedonia, Moldova, Montenegro, Serbia, Ukraine	38,9€	139€

North America

Country	Standard Shipping	Free Shipping Above
United States, Canada	29,9€	139€

Asia and Oceania

Check our new Asia website: www.easternleaves.asia

Within the European Union the shipping time is between 1-5 days, while for Extra-UE shipment the delivery time varies between 5 and 12 days. Orders are shipped on Tuesday, Wednesday and Friday: for special requests, please add a note to your order, we will endeavor to fulfill them.

In Italy we ship through BRT. In Europe and US we ship through DHL Express courier or UPS; For shipments in Italy, you can select a BRT point where to collect your package, for shipments Europe you can choose a UPS point, and for the US you can choose a DHL service point. In Asia we use EMS.

Pricing and duties
The prices are expressed in EUR or USD, depending on the location of the user. All the prices are inclusive of VAT taxation, where applicable.

Shipments from China and Italy are directly managed by Eastern Leaves Ltd.
Custom duties, where applicable, are not included: please be aware of your country rules about the foreign goods purchased. Eastern Leaves is not responsible on this side, but we do our best to support you.

Eastern Leaves’s Guarantee
If you are not completely satisfied we will honor the exchange or return of your purchase.
We guarantee the product will arrive securely as well as beautifully packed. While very rare, breakage in shipping can happen. In the unlikely event of breakage please contact us and it will be replaced it at no additional charge. Please email info@easternleaves.com to arrange for a replacement or return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 14 business days. Shipping costs, where incurred, will be reimbursed, with the exception of additional costs deriving from a delivery request other than our standard courier.

Late or missing refunds (if applicable)
Please note that it may take some time before your refund is officially posted on your credit card or bank account. Please contact us at info@easternleaves.com to check the status of your refund.

Exchanges (if applicable)
For all exchanges please email us at info@easternleaves.com.

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