Shipping and policies
Shipping
Orders to Europe & Americas: Shipped from European Union, Italy — delivered in 1–5 days (EU) or 5–12 days (non-EU).
Orders to Asia, Africa & Oceania: For the best service, please order from our dedicated website:
www.easternleaves.asia
Your order will be shipped directly from our warehouse in Yunnan, China.
Following the shipping rates from our European warehouse:
Europe
| Country | Standard Shipping | Free Above |
|---|---|---|
| Italy | 6,9€ | 69€ |
| France, Germany, Monaco, Czechia, Hungary, Slovakia, Greece, Austria, Ireland, Slovenia, Sweden, Belgium, Luxembourg, Netherlands, Portugal, Spain, Poland | 12,9€ | 79€ |
| Denmark, Finland, Croatia, United Kingdom, Bulgaria, Estonia, Latvia, Lithuania, Romania | 17,9€ | 119€ |
| Liechtenstein, Switzerland, Andorra, Norway, Malta, Turkey | 25,9€ | 129€ |
| Russia, Albania, Bosnia & Herzegovina, Gibraltar, Iceland, Kosovo, North Macedonia, Moldova, Montenegro, Serbia, Ukraine | 38,9€ | 139€ |
North America
| Country | Standard Shipping | Free Above |
|---|---|---|
| United States*, Canada | 29,9€ | 139€ |
Asia & Oceania
Check our dedicated website: www.easternleaves.asia
Rest of the World
| Country | Standard Shipping | Free Above |
|---|---|---|
| All Countries | 39,9€ | 199€ |
Important Note on Shipping to the USA
To ensure your shopping experience is as smooth and transparent as possible, we would like to inform you that, as this is an international shipment, U.S. customs authorities may apply import taxes or duties upon arrival of your package in the country.
Our store does not include these potential fees in the product price or checkout shipping costs, as they are charges applied directly by the U.S. government and vary based on your specific state and the order value.
To help you plan accordingly, we recommend checking with your local customs office for an estimate of any additional charges. We're here to help and can provide any information you need about the contents of your order.
Should you incur any import duties, we would be happy to include an additional 10% in product value with your next order as a courtesy and a thank-you for your understanding.
Processing & Shipping Schedule
We ship orders every Tuesday, Wednesday, and Friday. If you have a specific request, simply add a note during checkout and we'll do our best to accommodate you.
Shipping Carriers & Pickup Options
Orders to Italy: shipped via BRT. You can choose a BRT pickup point.
Orders to Europe & USA: shipped via DHL Express or UPS. You can select a UPS Access Point (Europe) or a DHL Service Point (USA).
Orders to Asia: shipped via EMS. For more details, see www.easternleaves.asia.
Pricing and Duties
All prices are displayed in EUR or USD based on your location, and include VAT where applicable.
Customs duties for orders outside the EU are the customer's responsibility. If you need assistance, contact info@easternleaves.com.
All shipments from Italy or China are managed directly by Eastern Leaves Ltd.
Eastern Leaves’s Guarantee
Your happiness is our priority. If you are not completely satisfied with your purchase, we will happily honor a return or exchange.
Every item is expertly packaged to ensure it arrives safely and beautifully. In the rare event that an item is damaged during shipping, please contact us immediately at info@easternleaves.com and we will replace it free of charge.
Refunds
Once your return is received and inspected, you will be notified via email. Refunds are issued within 14 business days.
Standard shipping costs will be refunded. Premium shipping services selected at checkout are non-refundable.
Late or Missing Refunds
If your refund is delayed, please contact us at info@easternleaves.com.
Exchanges
To request an exchange, contact info@easternleaves.com.