Shipping and policies
Shipping
Orders to Europe & Americas: Shipped from European Union, Italy — delivered in 1–5 days (EU) or 5–12 days (non-EU).
Orders to Asia, Africa & Oceania: For the best service, please order from our dedicated website:
www.easternleaves.asia
Your order will be shipped directly from our warehouse in Yunnan, China.
Following the shipping rates from our European warehouse:
Europe
| Country | Standard Shipping | Free Above |
|---|---|---|
| Italy | 6,9€ | 69€ |
| France, Germany, Monaco, Czechia, Hungary, Slovakia, Greece, Austria, Ireland, Slovenia, Sweden, Belgium, Luxembourg, Netherlands, Portugal, Spain, Poland | 12,9€ | 79€ |
| Denmark, Finland, Croatia, United Kingdom, Bulgaria, Estonia, Latvia, Lithuania, Romania | 17,9€ | 119€ |
| Liechtenstein, Switzerland, Andorra, Norway, Malta, Turkey | 25,9€ | 129€ |
| Russia, Albania, Bosnia & Herzegovina, Gibraltar, Iceland, Kosovo, North Macedonia, Moldova, Montenegro, Serbia, Ukraine | 38,9€ | 139€ |
North America
| Country | Standard Shipping | Free Above |
|---|---|---|
| United States*, Canada | 29,9€ | 139€ |
Asia & Oceania
Check our dedicated website: www.easternleaves.asia
Rest of the World
| Country | Standard Shipping | Free Above |
|---|---|---|
| All Countries | 39,9€ | 199€ |
Important Note on Shipping to the USA
To ensure your shopping experience is as smooth and transparent as possible, we would like to inform you that, as this is an international shipment, U.S. customs authorities may apply import taxes or duties upon arrival of your package in the country.
Our store does not include these potential fees in the product price or checkout shipping costs, as they are charges applied directly by the U.S. government and vary based on your specific state and the order value.
To help you plan accordingly, we recommend checking with your local customs office for an estimate of any additional charges. We're here to help and can provide any information you need about the contents of your order.
Should you incur any import duties, we would be happy to include an additional 10% in product value with your next order as a courtesy and a thank-you for your understanding.
Processing & Shipping Schedule
We ship orders from Tuesday to Friday. If you have a specific request, simply add a note during checkout and we'll do our best to accommodate you.
Shipping Carriers & Pickup Options
Orders to Italy: shipped via TNT and BRT. You can choose a BRT pickup point.
Orders to Europe & USA: shipped via DHL Express or UPS. You can select a UPS Access Point (Europe) or a DHL Service Point (USA).
Orders to Asia: shipped via EMS. For more details, see www.easternleaves.asia.
Pricing and Duties
All prices are displayed in EUR or USD based on your location, and include VAT where applicable.
Customs duties for orders outside the EU are the customer's responsibility. If you need assistance, contact info@easternleaves.com.
All shipments from Italy or China are managed directly by Eastern Leaves Ltd.
Refund and Return policy
Your happiness is our priority. Every item is expertly packaged to ensure it arrives safely and beautifully.
Under the EU Consumer Rights Directive (Directive 2011/83/EU) and the Italian Consumer Code, we aim to make your shopping experience as smooth and transparent as possible.
1. Right of Withdrawal & Timelines
- Return: You have the right to cancel your purchase and request a return within 14 calendar days from the date you physically receive the items.
- Refund: Once we receive and inspect your returned items, your refund will be processed within 14 calendar days using the original payment method. The refund includes the initial standard shipping cost of your order. It will not include express or premium shipping costs selected at checkout.
2. Item-Specific Return Conditions
Due to health, hygiene, and product safety regulations, return conditions vary by product type:
- Tea and Infusions: In accordance with Art. 59(1)(e) of Directive 2011/83/EU, returns are accepted only if the tea package remains 100% unopened and it is in its original, undamaged condition.
- Teaware & Accessories: You may return teapots, cups, and accessories within the 14-day window provided they are:
- Unused, unwashed, and completely free of water, tea marks, or signs of wear.
- Returned in their original packaging with all protective materials and accessories included.
3. Return Shipping Costs & Responsibilities
- Customer Responsibility: The direct cost of returning goods is borne by the customer.
- Packaging & Damage Risk: You are responsible for properly packaging the items for transit. Because teaware and ceramics are fragile, we cannot issue a refund for items returned damaged or broken due to inadequate return packaging.
4. Damaged or Non-Conforming Items
If your item arrives damaged during transport or has a manufacturing defect that have not been clearly stated on our website, please notify us within 48 hours of delivery at info@easternleaves.com with photos of the outer box and the damaged product. We will arrange a replacement or issue a full refund at no extra cost to you.
5. Late or Missing Refunds
If your refund is delayed, please contact us at info@easternleaves.com.