For all European countries and America we ship through our distributor located in Italy, while for Asia, Oceania and African countries we use our logistic center located in China.
Within the European Union the shipping time is between 1-5 days, while for Extra-UE shipment the delivery time varies between 5 and 12 days.
For European countries there is no custom-clearance procedure; for all the other shipments we accompany the package with all the necessary papers to ensure the fastest process possible.
In Europe and US we ship through TNT Express courier or UPS; in Asia we use EMS.
Pricing and duties
The prices are expressed in EUR or USD, depending on the location of the user. All the prices are inclusive of VAT taxation, where applicable.
Shipments from China are directly managed by Eastern Leaves Ltd., shipments from Italy are managed by Tilia Srl, a company owned by Eastern Leaves.
Custom duties, where applicable, are not included: please be aware of your country rules about the foreign goods purchased. Eastern Leaves and Tilia Srl are not not responsible on this side, but we do our best to support you.
Eastern Leaves’s Guarantee
If you are not completely satisfied we will honor the exchange or return of your purchase.
We guarantee the product will arrive securely as well as beautifully packed. While very rare, breakage in shipping can happen. In the unlikely event of breakage please contact us and it will be replaced it at no additional charge. Please email email@example.com to arrange for a replacement or return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 14 business days. Shipping costs are non-refundable.
Late or missing refunds (if applicable)
Please note that it may take some time before your refund is officially posted on your credit card or bank account. Please contact us at firstname.lastname@example.org to check the status of your refund.
Exchanges (if applicable)
For all exchanges please email us at email@example.com.