Informativa sui rimborsi
If you are not completely satisfied we will honor the exchange or return of your purchase. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, and 14 days to send your item back to us after requesting a return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return form, a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
We guarantee the product will arrive securely as well as beautifully packed. While very rare, breakage in shipping can happen. In the unlikely event of breakage please contact us and your product will be replaced at no additional charge.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.